Legal & regulatory information

Official disclosures, consumer protections and how we are authorised to operate in the United Kingdom.

Corporate details

Mandatory company information as required under UK company law and consumer protection rules.

Company name	Co-operative Bank
Registered office	27 Highfield Road, Manchester, M13 9PL, United Kingdom
Company number	04234567 (GB)
Registered VAT	GB999999973
Registered in	England & Wales

Information correct as at publication date. For corporate governance documents and investor relations, contact our corporate team via Contacts page.

Compliance & Legal

Compliance Office, Co-operative Bank

Authorisations & consumer protection

How we are regulated and the protections available to customers in Great Britain.

Co-operative Bank is authorised and regulated by the Financial Conduct Authority. FCA registration number: 123456. Details are available on the FCA register and customers can verify permissions at www.fca.org.uk/register.

We are also regulated by the Prudential Regulation Authority for prudential standards applicable to deposit-taking firms. Queries about prudential supervision should be directed to the PRA.

Eligible deposits with Co-operative Bank are protected by the FSCS up to £85,000 per eligible person, per firm. For more information visit the FSCS website or contact us for details about coverage of specific accounts.

Complaints & dispute resolution

We aim to resolve all complaints promptly. The following explains our internal procedure and your rights to escalate.

Contact our Customer Relations team via Contacts or phone +44 791 538 2671.
We will acknowledge within 3 business days and aim to resolve within 8 weeks; most matters are settled sooner.
If you remain dissatisfied, you may refer your complaint to the Financial Ombudsman Service (FOS):

Financial Ombudsman Service
Exchange Tower, London E14 9SR
Telephone: 0800 023 4567 (UK) / 0300 123 9123
Website: www.financial-ombudsman.org.uk

We keep records of complaints and responses for regulatory review.

Data protection & privacy

We process personal data in accordance with UK data protection law (UK GDPR & Data Protection Act 2018).

Data Controller: Co-operative Bank, 27 Highfield Road, Manchester.
Our lawful bases, retention policies and your rights are described in our Privacy Policy.
For subject access requests or data concerns contact our Data Protection Officer at DPO@co-operativebank.co.uk.

Registered with the Information Commissioner's Office (ICO). ICO enquiries can be made via ico.org.uk.

Terms, cookies and legal notices

This page summarises important legal points. Full contractual terms apply to all products and services.

Terms of use

Site content is provided for information only and does not constitute financial advice. See full Terms & Conditions available upon request.

Cookies

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Third party links & liability

We are not responsible for content or services provided by third parties linked from this site. Legal liability is limited to the fullest extent permitted by law.

Accessibility statement

We aim for this website to meet accessibility standards. We continually test and improve accessibility; if you have difficulties accessing content, email accessibility@co-operativebank.co.uk or call +44 791 538 2671 and we will provide information in an alternative format.

If you encounter accessibility barriers, please describe the issue and the preferred format for the information and we will respond within 10 working days.